Off the Record
Off The Record is a leading legal platform that connects drivers with experienced, local traffic attorneys to contest traffic tickets and misdemeanors. With a 97% success rate and over 1 million cases handled, OTR simplifies the legal process by allowing users to upload a photo of their ticket, receive an instant quote and have a lawyer manage the case, all through the app. The platform offers a money-back guarantee if the case isn’t successful, ensuring users can challenge tickets with confidence.
Designing for trust, making legal help feel effortless and familiar.
We had to think carefully about user interaction and trust—working with legal cases means users are often anxious, time-constrained and unfamiliar with the legal system. Since uploading a traffic ticket and hiring a lawyer is a serious action, our goal was to simplify every step, reduce friction and align closely with familiar iOS patterns to build immediate confidence. Rather than reinvent established design norms, we focused on enhancing them, creating a clean, reassuring experience that feels as seamless as ordering a ride, yet powerful enough to handle sensitive legal work.
Building a trust-first design system for effortless legal support.
We established core principles of clarity, trust, performance and modularity—reflecting Off The Record’s mission to make legal support simple, transparent and accessible. The design system was built on a flexible foundation of tokens for color, typography, spacing and elevation, optimized for both light and dark modes. Custom components like ticket upload flows, case status cards, lawyer profiles and messaging interfaces were designed to be reusable and easily understandable—helping users navigate legal processes with confidence and minimal friction.
